Privacy policy
GROWELL LANKA Pvt. Ltd
Last Updated:7 Nov 2023
This privacy policy outlines how GROWELL LANKA PVT LTD collects, records, uses, disclose & protects personal
information of individuals who use our facility management services as well as who support to it.
Our main priority in delivery of services we ensure privacy of our stake holders, staffs,
client and those associated with the organization directly or indirectly.
If you have additional questions or require more information about our Privacy Policy,
do not hesitate to contact us. This Privacy Policy is applicable to our official
communication medium, online activities and is valid for visitors to our website /
ticketing system with regards to the information that they shared and/or collect.
Consent
By using our website / ticketing system, you hereby consent to our Privacy Policy and
agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are
asked to provide it, will be made clear to you at the point we ask you to provide your
personal information.
When you register for an Account / Seek any services, we may ask for your contact
information, including items such as name, company name, address, email address,
and telephone number.
How we use your information
Your information is used for the below:
* Operate, and maintain our ticketing system
* Improve, personalize, and expand our website
* Understand and analyze how you use our website
* Understand your requirements / services that’s required and cater accordingly
* Communicate with you, either directly or through one of our staff, including for customer service, to provide you with updates and other information relating to the website.
* Send you emails
* Find and prevent fraud
Data Sharing & Disclosure
Ticketing System: Your data is collected by the system and for agents to have
identification of your concerns and resolve in the shortest time frame to provide a
pleasant working environment
Growell Lanka follows a standard procedure of using log files. These files log visitors
when they visit websites. The information collected by log files include internet protocol
(IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp,
referring/exit pages. These are not linked to any information that is personally
identifiable. The purpose of the information is for analyzing trends, administering the
site, tracking users’ movement on the website, and gathering demographic information.
Security Measures
We have implemented adequate security control measures to protect your personal
information including username & encryptions and conduct regular security audits.
Data Retention
We retain information till the necessity of the purpose outlined in this policy
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights.
Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We
may request the purpose of obtaining it.
The right to rectification – You have the right to request that we correct any information
you believe is inaccurate. You also have the right to request that we complete the
information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data,
under certain conditions.
The right to restrict processing – You have the right to request that we restrict the
processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your
personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that
we have collected to another organization, or directly to you, under certain conditions.
Cookies
GROWELL LANKA Website & Ticketing system may use cookies and similar
technologies for tracking and analytics.